Privacy Policy tmax88 – Your Data Protection

01Introduction

Tmax88 ("we", "Platform") is committed to protecting the privacy and security of every member's personal data. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the tmax88 website and app.

This document is prepared in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia. By registering for and using the tmax88 platform, you consent to the collection and use of your information as described in this Privacy Policy.

02Information We Collect

Tmax88 collects various types of personal information to ensure the services we offer run smoothly, securely, and in compliance with applicable legal requirements. The information collected falls into two main categories:

A. Information You Provide Directly

• Full name as stated on your official identification document.
• Date of birth for age eligibility verification.
• An active mobile number registered in Malaysia.
• A valid and active email address.
• Bank account or e-wallet details for processing deposits and withdrawals.
• A copy of your identification document (MyKad, passport) during the KYC process.
• Additional information you provide when contacting customer support.

B. Information Collected Automatically

• IP address and approximate location data based on the network used.
• Device type, operating system, and browser version.
• Activity log data including pages visited, login times, and in-platform actions.
• Cookie data and related tracking technologies (see Section 6).
• Records of all financial transactions including deposits, withdrawals, and wagering activity.

03How We Use Your Information

All personal information collected by tmax88 is used solely for legitimate and stated purposes. We will not use your data for any other purpose without obtaining your consent first, except where permitted by law.

• Account Management: Creating, verifying, and managing your member account, including mandatory KYC processes.
• Transaction Processing: Processing deposits, withdrawals, bonuses, and all financial transactions efficiently and securely.
• Platform Security: Detecting and preventing fraud, money laundering, collusion, and any security breaches.
• Customer Support: Providing accurate and relevant assistance when you contact the tmax88 support team.
• Service Communications: Sending important notifications related to your account, transactions, policy updates, and relevant promotions.
• Platform Improvement: Analyzing usage patterns in aggregate (not individually) to improve service quality.
• Legal Compliance: Fulfilling reporting obligations to relevant authorities under Malaysian law.

04Sharing Information With Third Parties

Tmax88 maintains a strict policy regarding the sharing of members' personal information. In general, we do not share your information with external parties except in the following limited and controlled circumstances:

• Payment Service Provider: Financial information shared with payment processors such as FPX, Touch 'n Go, and local banking networks solely for the purpose of completing your transactions.
• KYC Service Provider: Identity documents shared with trusted identity verification partners to meet anti-money laundering compliance requirements.
• Technology Service Provider: Limited technical data shared with cloud infrastructure and security providers bound by strict confidentiality agreements.
• Legal Authority: Information required to be disclosed under court orders, law enforcement agencies, or relevant regulatory bodies.

All third parties that receive data from tmax88 are bound by data processing agreements that require them to protect your information to a security standard equal to or exceeding our own.

05Data Storage and Security

The security of your personal data is tmax88's top priority. We continually invest in the latest security technologies and procedures to ensure your data is always protected from unauthorised access, loss, or damage.

• 256-bit SSL/TLS Encryption: All data transmitted between your device and tmax88 servers is encrypted using 256-bit SSL/TLS protocol — the same security standard used by leading financial institutions worldwide.
• Secure Server: Data is stored in high-grade data centres with multi-layered physical and digital access controls, 24/7 monitoring, and automated backup systems.
• Internal Access Controls: Only tmax88 staff with a legitimate operational need are permitted to access member personal data, and all access is logged and monitored.
• Regular Security Testing: tmax88 conducts regular security audits and penetration testing to identify and address any system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication (2FA) is available and recommended for all member accounts as an added layer of security.

06Cookies and Tracking Technologies

Tmax88 uses cookies and similar tracking technologies to enhance the user experience, ensure platform functionality, and analyse usage patterns in aggregate. The following are the types of cookies we use:

• Essential Cookies: Required for core tmax88 platform operations such as login session management and security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings, and game choices to deliver a more personalized experience.
• Analytics Cookies: Helps us understand how members use the platform so we can continuously improve our services. This data is collected in aggregate and without individual identification.
• Security Cookies: Used to detect and prevent suspicious activity, including unauthorised login attempts.

You can manage your cookie settings through your internet browser at any time. However, disabling essential cookies may affect the functionality of the tmax88 platform and your gaming experience.

07Your Privacy Rights

As a tmax88 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

08Child Protection

Tmax88 strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect or store any personal information from minors.

If we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered on tmax88 are requested to contact us immediately through the available support channels.

09Third-Party Links and Services

The tmax88 platform may include integrations with third-party service providers such as payment processors and game providers. Each of these third-party providers has their own privacy policy.

Tmax88 is not responsible for the privacy practices or content of such third parties. However, we ensure that all partners integrated with our platform adhere to strict data security and privacy standards through binding contractual agreements.

10Privacy Policy Amendments

Tmax88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or improvements in the security technologies we use.

Any material amendments will be communicated to members via in-platform notifications or email before taking effect. The "Updated" date at the top of this document always reflects the date of the most recent amendment.

Your continued use of the tmax88 platform after any amendments are published constitutes your acceptance of the updated policy. If you do not agree with the amendments, you may close your account by contacting our support team.

11Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the tmax88 Data Protection Officer (DPO):

You also have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your privacy rights have been violated and tmax88 has not taken satisfactory action on your complaint.